Our e-commerce client sells products globally. They have a website and mobile app that customers use to purchase their products. Added new features to their website and mobile app to enhance the customer experience. However, this growth has resulted in increased traffic to their applications, leading to occasional downtime and slow response times.
Our client understood the importance of providing a seamless experience to their customers and the impact downtime can have on their revenue and reputation. However, they do not have the expertise or resources to handle SRE responsibilities inhouse.
Our SRE team uses a proactive approach and employs various monitoring and alerting tools to identify and resolve issues before they impact customers. We also provide regular reports to our client’s management team, detailing the performance of their applications, and suggesting ways to improve it.
The underlying solution consisted of